We handcraft each item to the best of our manufacturing capabilities using only the finest and most durable materials available. Our products are designed to improve with age. Slight marks and scratches, earned from normal use are natural and enhance the character of the item. The beauty of leather is that it wears and shapes itself to you over time and becomes more appealing.
We pride ourselves on having a very low number of warranty repair claims. However, since all of our items are handcrafted, human error may occur and as such, we stand behind our products with warranty coverage. Each Jack Georges® product comes with a warranty. This warranty is printed on the hang tag that comes with an item and entitles the buyer to repairs due to defective parts or workmanship. The warranty card and proof of purchase (receipt) are required if an item needs warranty service. The warranty is valid for the time period printed on the product and does not cover normal wear and tear, which includes scratches or abnormal abuse of the materials, stretching/softening of leather, leather that is stained or bleached from coming into contact with other materials or elements, damaged zippers from snagging or overstuffing, worn/broken wheels or pull-out handles on wheeled bags, worn hardware, or hardware intentionally broken especially due to forgotten lock combinations or lost keys. This warranty does not serve as a replacement policy. If custom work or repair is done on the bag by any individual or any company not authorized by Jack Georges, the warranty will be void.
If a non-warranty repair is necessary or refurbishing an item is desired, Jack Georges' repair department can handle this for a nominal charge - usually $35 to $100 depending on the item and the work necessary.
In the unlikely event that your Jack Georges® product should need a warranty repair, claims should be processed directly through the Jack Georges repair department. Do not contact a retailer for warranty claims as they are not involved with servicing products. Simply follow the instructions below. Once the item is received by us, it is repaired in one business day and shipped directly back to you.